DEDICATED SERVERS: Management & Support
With full server management, previously unheard of in
this price bracket, included free of charge with our
servers, you get all the benefits of a dedicated server
with none of the pitfalls. We take care of the technical
side of things including applying security patches and
configuring software leaving you free to get on with
running your business. Our team is always available to
solve your problems and give informed advice and guidance,
in friendly understandable terms, by telephone or e-mail
at no extra charge. It's like having your own in house
team of system and software engineers!
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Control Panel
Our exclusive web based control panel software is installed, allowing you
to control all aspects of your server from a graphical interface. Operating
a dedicated server is as easy as operating a shared hosting account.
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Remote Desktop/Shell Access
Access the windows desktop or the UNIX shell of your server remotely. Full
administrative level access is available to you for completing software
installation, configuration and server management tasks.
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Security Patches & Hotfixes
We monitor news and developments relating to the software installed on
your server and receive notification from vendors as security vulnerabilities
are discovered. Our engineers will apply any needed patches and take
mitigating action where necessary to maintain the integrity of your server.
You may opt out of this service.
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Monitoring & Tuning
Automated systems monitor the availability of your server, alerting our
engineers immediately should a problem develop. Server configuration
will be optimised for both performance and security to suit your applications,
we will bring to your attention any potential problems such as resource
starvation and propose corrective action. You may opt out of this service.
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Software Upgrades & New Features
Much of the software installed on your server is actively developed with
new functionality being added regularly, we will periodically upgrade
the software on your server, allowing you to take advantage of the latest
technology. Our in house development team is constantly improving our
proprietary control panel and hosting software based on feedback from
customers, as new features are rolled out to our shared hosting platform,
they will also be added to your dedicated server.
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24hr Technical Support
Our friendly and knowledgeable experts are on hand all day, every day,
to solve your problems and tend to your needs by national rate telephone
or email. Your calls will be always answered by a real person able and
empowered to deal with your enquiry. Comprehensive, searchable documentation
is available in our support centre and from your control panel.
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